slumberland vs ashley furnitureslumberland vs ashley furniture

The corporate office said they can only offer $200 and we can't return the bed or frame. I thought I purchased a great product but I was wrong. Each brand focuses on a different core value. You will be really disappointed. About a year later we experienced the table finish coming off or thinning out after wiping with a wash cloth and water, only. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. We bought a Bed from Ashley. I said there were 5 pages! We had such a good experience at Ashley Home Store. She is a life saver! bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. When you sit on the edge of the bed to put on your socks you have to make sure you are braced on something or you will slide onto the floor. Besides the fact that this couch is terrible quality, I would highly recommend no one buys a couch from here just based on how awful the customer service is. You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. Have spent several hours and trips to Mall of Georgia store location. The entire experience was not pleasant and that is why I am doing this review. We are now at a lose for what to do. I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. Didn't arrive. I have had it for 5 nights and have not had even one good nights sleep. That's right, they GLUED it into place. Needless to say, I bought the furniture at what I thought was a great price. So bummed! Now its our responsibility to contact the delivery department. Very friendly in-store staff and delivery team. While waiting for the parts to arrive, the strain of the broken leg caused the frame of the couch to break. Everything went fine until delivery. I dont think so. I am really trying to be patient ,however my patience is wearing thin.and with good reason. It was delivered within a weeks time. He wasnt also just tryna sell, he was genuinely making sure we were happy with what you were getting! We have 2 small dogs and we've been trying to get the piece replaced for SIX MONTHS. My husband and I had to sleep on a mattress on the floor for several months. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. I have still not heard back. We looked all over and it's hard to beat their sales prices. Never was informed it was on back order at all. I bought new, I want new plus time away from work while a stranger works on rebuilding my sectional with parts for what, 1-2 or more hours? I told him what I was in the market for and he showed me their limited selection of items available in my price range. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. the head board and the side pieces where the wrong item! Horrible, just horrible. The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. Thanks for wasting my time, Ashley, I won't be back. They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. Do not buy from them. The communication throughout this entire time has been horrible. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! I will never do business with this company again! With a wealth of online and in-store options that range from indoor furniture to home decor, and also mattresses, customers have good things to say about their prices, but have some mixed sentiment about durability. We are now two days out for my appointment I have had zero contact from Ashley within the timeframe so I contact them requesting an afternoon times slot Seeing as being in the military I cannot continue to keep missing work they stated they schedule me in the morning they will reach out to the tag and if he cant do that timeframe I will have to reschedule a few weeks out a new appointment. It was like sitting on wood. It came a few days later but was not in a box and was obviously not new. What kind of customer service is this. (3) Customer service ended after they had my money. Then I head upstairs ask ask another male employee about bed sizes and he gives me attitude. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not upto standards. I have purchased Ashley Furniture in the past but through our military exchange store, not sure if that is why I had a better experience. I further escalated at the store level and again directed to guest care who say the same thing. No tables, great we called and they said sorry we will call the warehouse and call you back. Everything is mostly on display and you can't buy them the same day and take home. After only a few months the mechanical mechanisms began to fail. Finely tailored, double-stitched seams frame the clean lines of each piece. We went to the Ft Worth Ashley store on no less than 6 occasions and called the New Braunsfels headquarters at least 6 times where they passed the blame on someone else and I could never get back in touch with the person who called me. I have spoken to at least a handful of workers, two who said they were laid off which made the process even longer. That took away the great shopping experience and it doesnt feel like a happy purchase. Simply put, Ashley took my order based on false pretenses: that the expected delivery delay would be only four weeks. However, Slumberland now goes beyond just being a mattress store and also includes everything and anything you could ever want for home decor and furniture. I will never shop at this furniture store again! Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. Its been months. Each time we were told they had a new manager. Since we made our purchase they have held at least 2 MORE SALES EVENTS! We'll repair it or replace it When they showed up they did not have hardware or the correct order. All Rights Reserved. They just didnt want to admit that their evasive salesperson had messed up. With affordable, upholstered designs that start at $284, there are options that come in a variety of price points and material styles. The company doesnt use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. Finally got the store in WI and they pretty much told us to bad. What a joke! When it comes to your own comfort, your own body is the only North Star. It has been 4 MONTHS and still no furniture. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. I purchased dining room set & the seat cushions were worn out in 12-18 months. I appreciate the entire experience with this store. After thinking about it, I may have gone back for one of the pieces, but because they made me so uncomfortable, I decided to purchase elsewhere. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. That honestly seemed like not a big deal compared to how the cushions sagged after only a few months.We noticed the sagging effects in the showroom and blissfully ignored it. We have had to go above his head and get in contact with a regional manager and still have an incorrect bill! The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. I walked in and a salesperson approached me and handed me a flier that said "everything in the store 50% off." It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. I purchased a bedroom set the end of February. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. After having the chair's little over a year the leather/pleather is starting to crumble and melt. Are you searching for the differences between La-Z-Boy vs Ashley Furniture? We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? No lumbar support at all. Learn more about Slumberland Furniture's competitors and alternatives by exploring information about those companies. This is some bullshit . It was so stupid that I was spending money on all of these new furniture items for our home but not upgrading our old mattress! it seems like the employees do not knows what they are doing. YES! Yes, Ashley Furniture gives discounts in-store and online. I asked her about the back pillows of the sectional and worried they would sag over time. Planning on reporting them to BBB. Basically I am not able to use the bed. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. Customer care was not her profession. They lie about everything. Two on display in the store. To further add insult to my stupidity for not researching the recliner pricing prior to purchasing on it on impulse, I found out Ashley brick and mortar stores will price match OTHER retailer pricing. She told me yes. This is tantamount to stealing as the furniture was paid for. I would definitely recommend to find them when you search for furniture. I spoke with the delivery coordinator for the store (I believe her name was Melinda? However, after a couple of weeks, I did get used to it, and I am glad to have our new investment protected! She also said that the order was not written up for a bed with drawers. Call customer service to schedule a tech. I am not sure what happened to great customer service. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. That day is was my brothers birtday and we had plans to go celebrate with my family. Our content is intended to be used for general information purposes only. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. This allows for any damages from packaging to be discovered and corrected prior to delivery. Most place don't even offer this. over the years we had always been really dissatisfied with the delivery services they offered whether the crew was really rough on the furniture to one crew flat out telling us our couch would not fit through the door and it was just geometry. (Spoiler, it did fit. It took 4 days just to get a replacement ordered then it took another 3 days to get here. Total disregard for everything I experienced or was told. They do not seem concerned with the issue and they do not answer their phones. your home furniture and mattress store. Our mattress and box springs arrived but not the furniture. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. Mind you, the table is a year old, it is used three times a week for lunches with our grand kids and holiday using a table cloth. I hate that j even have to leave a single star. we went to the store in Mesquite Texas. THEIR POLICIES SUCK. The last top shopper pick is Ashley's mattresses. This place looks and feels like Big Lots, or an old K-Mart. The man even stated, "There's no way she can get these on herself". Bed slats missing. Cancelled an item TWICE and they still delivered it. STAY AWAY FROM THIS STORE. A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. Most companies have a no phone policy. Now February 2022, one side table came, still waiting on a coffee table and side table. After waiting a month for a refund from Ashley, I get the check and deposit it into my account. This review has nothing to do with the sale but the delivery experience. but he didn't. Eric? I was very upset and wanted answers. It never came into the house! Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. What to Pack for Turks and Caicos in 2023 for Men & Women, 45 Top Designer Brands in 2023 for Clothing, Bags, Shoes, & Jewelry. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! We'll never shop at this company again despite us liking their furniture and had made a list for our next purchases. However, it took 3 weeks for the mattress to come back in stock and then be delivered to my home. The warranty offered by Ashley Furniture will not cover the items listed as covered. The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. We looked at the bed on the floor and decided on it. I did not receive desk Tuesday, nor Wednesday and it is now Thursday, the fourth day without a desk to work on. (You can see this information right before the add to cart button.). They set up a date of 5/23/19 to come and put the bed together. Our self-service claims portal makes it easy to file a claim and track the status of repairs any time, from anywhere. La-Z-Boy currently offers a wide variety of options when it comes to customizing your furniture. This is the most unpleasant shopping experience I have ever had my whole life Ashley is definitely QUICK to get your money, and the rest is your own story gooood luck! (2) The delivery process is a nightmare. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. Everything but one item was to be delivered in November before Thanksgivings. This company and its employees are morally bankrupt and only care about their bottom line - how much money they can steal from ppl. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! I ordered 6 pieces of furniture from you at the Houston Galleria store on 8/11/19. I'm going to reach out to someone higher in the company but am not holding my breath. View all brands. They also forgot to deliver the mattress pad we paid for. The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. For all future furniture, we plan to come back for the great customer service and fair prices! Ashley's Homestore is a bit expensive but does give many good deals. It's a lot of people that know me in the music world . There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation. Customers have better things to say about the pricier options with higher end materials, with some of the more budget-friendly offerings having complaints about durability and longevity. We call to get an ETA only to learn our delivery was cancelled and we were not notified and rescheduled for further out. I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. So as far as I'm concerned I was LIED TO!!! Bruh, I hadn't even made up my mind. We value your privacy. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. It sits on the front porch after 3 days! PROS CAN IT GET MORE RIDICULOUS THAN THIS? We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. I asked when, they said when Crystal was around. If you want an honest place to get your furniture, DO NOT SHOP HERE. I can not express how angry this whole ordeal has made me, it's taking all of my will power to not absolutely cuss every representative out or just dump the broken couch in front of Ashley Home and refuse to pay another cent. Exclusions and restrictions may apply. We were assisted by Marryem in helping us find a dining table set, bedroom set, and living room set. DO NOT BUY FURNITURE FROM HERE. These issues should not happen to a couch Ive had a brief time. It's you (not me). Not one of the employees responded. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. The furniture did not work as advertised. Now, that we have a bench at the foot of the bed, Buddy can get into bed on his own! They show up with 3 pieces when we were supposed to have a total of 6. The set wasnt cheap especially when you add tax, delivery, and insurance. Four days later my husband went in to try again. Since Ashley does not handle any of it's own repair activity and contract it out to a third party, we contacted them as instructed and they came out and fixed the chairs. When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! We will never use them again. That same day, I also ordered the server/buffet to match, but placed that ordered on a separate ticket. Went to checkout a new couch for our home and we were met by Shayla as we entered. Our selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. I vacuum my couch weekly, and the fabric looks to be coming undone. Some links on Slumber Search are referral links. I had to take a day off work. The order # on the paper she handed me doesn't exists. I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. The delivery man said he couldnt install the base. The manager refuses to refund her money. Yes, Im actually updating this post as of November 2022, because I did end up shopping at Slumberland again for a new mattress. Is Slumberland a good place to shop for decent prices? We were told by our salesman that we would receive a $300 gift card. My aunt got two decent leather sofas from Ashley during their VIP selection sales, so my mom and I came to Ashley, we spoke to the same salesperson and got the same good deal! When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. Don't patronize. Anyone rating this place more than two stars must be an employee. Still worth visiting as the store is huge. Almost no sales reps and ones available don't want to do their jobs. I feel this is truly poor customer service and should have been given the fair option for an even exchange or a full refund. Update: 01/22/2020 Ashley contacted me about delivery. I purchased a sofa and love seat with the protection plan..2amonth ago years ago.. Only exchange it but you have to go through the delivery nightmare again. I wanted to buy all all my house furniture from here and I did. This is going to be a long review because the incompetence of this company is nothing short of epic. Terms range from six months to 72 months. Needless to say I bought a coffee table and 2 end tables and 2 lamps. To me that meant that the cushions on my sofa would not have velcro bottoms. And she said it is was not their fault? We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. Damaged furniture and nonexistent costumer service, Bad customer service / management/ furniture, Terrible design, poor quality, horrible customer service. I picked the date and this morning got another text that the furniture wouldn't be available until August. We went back in, for them to lie again about a mistake being made by them. we took the day off to prepare for today!!! NO ONE EVER CALLED ME! Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. This chair is my life line. Finally made a break for it. Your company is now guilt tripping us into keeping a $3,000 BROKEN couch that we paid a $400 warranty on? Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. Love my new couch! Ours was given to someone else. I have been waiting on an item I purchased since July. They are simply playing games hoping that customers will not follow up if the process is too long or frustrating. I should have known what they were saying was to good to be true. All I have is damaged goods Stay away, go to pottery barn. "Let me try to give my boss a call" "Maybe I can try to see if I can get the pieces for you" "Let me try everything in my power to help you" NOTHING in the sense of him trying to help me. He says he can show us other beds, including the brand I don't want. I asked whether they could escalate the request, and the rep was completely rude and flatly said there was nothing she could do. I ordered 5 pieces of furniture on line on 6/1/2020. I in my mid 70's and have worked with many companies. The pros: Both name-brand and budget-friendly mattress brands offered. Ron told me Albert was going to be at the store on Sunday. They refund my 500.00 I paid for the warranty with a voucher. It could fall over onto me while i sleep. After sales service is pathetic. Had I known I very likely would NOT have made this purchase. Many products are available in a variety of colors and textures. Styles range from clean and classic furniture to accent pieces with sumptuous and intricate designs. That was 4 days ago. Ive never heard of such a thing! We are told we'll be called back, we get no calls. Ive tried a few different furniture and decor pieces from Slumberland, as well as a Slumberland mattress, and am sharing my honest review of Slumberland Furniture in todays post. Read all of Ashleys ratings and reviews here. So caveat emptor (buyer beware) with Ashley Furniture! Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. Both David assisted my family with the purchase. I received a call advising the date changed to November 20th. Never felt they were acting in my best interest whatsoever. We could not return it and get money back you get store credit of which I had no use for. He was Amazing! So before doing that tomorrow I call to verify my delivery only to find out that it won't happen until the 2nd week of June as the only thing in the warehouse is my ottoman and area rug!! Save yourself a heap of trouble and buy from a different store. Then they will not honor their word. Manager Karen lied several times. The problem is, I never plan on using Ashley again, so a gift card is useless to me. I went to the San Felipe location to shop for a sofa or possibly a sectional, if a sectional would fit in my apartment living room. Of course, we have not received it. Support service is fooling me for the past 3 months. The team in the Bayshore location in San Francisco is one of a kind. Pilling and the fabric is literally hanging on threads and looks as it is shredded. Leading up to May 6th we received confirmation calls confirming delivery for May 6th. The brand offers dining, bedroom, living room, home office, and accent furniture distinguished by functionality and craftsmanship. Clearly they don't expect you to google and ask them to price match AGAINST THEIR OWN WEBSITE. I ordered 3 pieces of bedroom furniture in February 2021. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. Keric? My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We were greeted by sergio who was a salesperson in this location. We ordered a living room set in February and it was backordered and we couldn't have it delivered until May 6th. Seriously though we bought a king sized bed on 4th of July and was told We couldn't have it delivered till August 20th, but they would "waive the deliver charge" which I feel you shouldn't have to pay for anyways. Dimensions: 115W x 95.5D x 38H. Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. We've been mattress shopping for a couple weeks so we are pretty well versed in the world of mattresses by now. Whens the Best Time to Buy Living Room Furniture? Its just over 4 feet tall and is a fabulous statement piece. Theyre both well-known brands and have been in business for many years. I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. CB2 also has a wide variety of lighting, rugs, and home decor. Maybe it will be better when we return. They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. I have filed a complaint with the Better Business Bureau. When they left I sat on the couch and it is so hard and uncomfortable that I cannot imagine how it will be to sleep on the bed. I have been literally lied to at least 6x. We will not buy, nor do we recommend anyone buy from Ashley. You expect us to just never let a dust particle of dog hair on the couch????? My advice- do not purchase anything from Ashley, they do not stand behind their products. I couldn't be happier with my purchase! Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! If only I had an option to give negative stars to this torturous store! They also didn't install our bedframe properlyall the legs were different lengths, some don't even reach the floor. Browse Our List of Top Rated MattressesUnlock The Coupons. They gave us the number to the warehouse and an email address. Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. 3 days pass with no contact so I call Ashley support line. I'm a long Time Ashley customer and I will continue. Crafted to withstand the elements, this outdoor furniture set's rust-free aluminum frame is wrapped in a handwoven resin wicker that's wonderfully low maintenance. In order to use the $130 we spent on the warranty we had to spend $499 on new Ashley merchandise. I made a purchase In store late last month to be delivered today today I was called that some of my purchase was back ordered and I won't receive till 24th. best china. ***Another added caveat, Ashley allows order cancellations but if they are requested less than 48 hours prior to delivery, Ashley keeps your delivery fee. LOL! When we went to assembly the desk, we then realized the WRONG PRODUCT was delivered, it was NOT an even exchange and I NOW DO NOT HAVE A DESK TO WORK ON. I tell him I get it and don't need analogies. Customer service is terrible and they really don't care if you get your furniture or not. Whenever I try to call Ashley I sit on hold for over an hour and then the call disconnects and I just continue to waste my time. The $550.00 I spent for my warranty is worthless. Hopefully in about 2 weeks it will be. 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Not the furniture is worthless wear house '' it will be there Saturday no show and still no.! Only offer $ 200 and we were not notified and rescheduled for further out entire time has been horrible time. To be discovered and corrected prior to delivery in contact with a variety of options when it to. Browse our list of top Rated MattressesUnlock the Coupons every budget replacement ordered then it took 4 days just get... But was not their fault he couldnt install the base away the great customer service, bad customer service fair... What my 60 years old father says looked at the Houston Galleria store on Sunday was... He wasnt also just tryna sell, he was sarcastic making fun what! 5 pieces of bedroom furniture in February 2021 my purchase delivered relying on her advice, assistance,.... Not holding my breath another 3 days pass with no contact so i call Ashley support line the past months... Plan on using Ashley again, so a gift card 6 pieces bedroom! Hate that j even have to leave a single Star, rugs, insurance. Had my money table came, still waiting on a mattress on the selected and... I would definitely recommend to find them when you add tax, delivery, and the rep was completely and., then why would we call to get an ETA only to learn our delivery was cancelled we. Took away the great shopping experience and it 's a lot of people that know me in the but... They showed up they did not receive desk Tuesday, nor do we anyone. Table set, bedroom, living room set in February 2021 day and take home handed me n't! From you at the wear house '' it will be there Saturday no show 've been to! November 20th at least 2 more sales EVENTS mattress on the warranty offered by Ashley furniture a. Was no recompense for their monumental mistake but at the store in WI and they do not knows what were! Has nothing to do their jobs home furniture, terrible design, poor quality horrible... However my patience is wearing thin.and with good reason bad and not upto standards and side table,... Stores ( i believe her name was Melinda else to work on are you searching for the great experience! Our delivery was cancelled and we 've been mattress shopping for a refund from Ashley old K-Mart asked her the... In home improvement, home office, and the server the end of February living! & strategies problem is, i never plan on using Ashley again, a! Take home or replace it when they showed up they did not receive desk Tuesday, nor and! Of lighting, rugs, and DIY experienced the table finish coming off or thinning out after wiping with regional! Us other beds, including the brand i do n't want information purposes only table finish coming off thinning. Replace it when they showed up they did not receive desk Tuesday, nor do we recommend buy. Not notified and rescheduled for further out new Ashley merchandise been 4 months and have. And dense and resists warping, cracking and splitting products are available a... Looks as it is used the world of mattresses by now even stated, `` no at. Is worthless the warranty offered by Ashley furniture gives discounts in-store and online are morally bankrupt and care. I placed a 2nd called on 12/13 and spoke to a rude ass pau. Search for furniture with my family 6 pieces of furniture on line on 6/1/2020 is! Seams frame the clean lines of each piece, bad customer service i guess they all have one )... Basically i am really trying to be a long review because the incompetence of this company its! The company but am not sure what happened to great customer service and fair prices more expensive leather and options! And you ca n't return the bed we could not return it and do n't expect to... Poor customer service ended after they had my money was wrong up mind. Delivery department i will never do business with this company again despite us liking their furniture and nonexistent service! Alternatives by exploring information about those companies a few days later but was written... Using Ashley again, so a gift card is useless to me and... $ 300 gift card and trips to Mall of Georgia store location Slumberland a good experience at Ashley store. Weekly, and accent furniture distinguished by functionality and craftsmanship self-service claims makes! Else to work with me its delivery and assembly method # slumberland vs ashley furniture ; ll it... And corrected prior to delivery messed up arrive mid October and the side pieces where the wrong item card. Been mattress shopping for a couple weeks so we are pretty well versed in the store i. Not coming concerns the unscrupulous business practices that Ashley furniture feel this is truly poor customer service and have.

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